Intesa Sanpaolo and all Group Companies and banks subject to accessibility regulations are adapting their digital channels to the accessibility requirements set out in the relevant regulations, inspired by the values of their code of ethics. 

 

The right to accessibility is one of the key factors to which the Group has always paid the utmost attention, including through constant review and maintenance of its digital channels and content. 

Intesa Sanpaolo Protezione undertakes to make its website accessible, in accordance with Law No. 4 of 9 January 2004. This declaration of accessibility relates to the website https://www.intesasanpaoloprotezione.com. 

This website is partially compliant with the requirements set out in Appendix A of UNI CEI EN 301549 regulation due to the cases of non-compliance listed below. 

The contents listed below are not accessible for the following reason: 
Non-compliance with Law No. 4 of 9 January 2004 

 

• Some images are not accompanied by alternative text descriptions or have an alternative but it's too general.
• Some content (such as text links) relies solely on color to indicate interactivity.
• Some of the videos on the platform may lack alternative modes of consumption (such as comprehensive text descriptions of the content or audio descriptions).
• The platform presents some structural issues: the skip to main content does not always work properly; page titles may be generic; radio buttons aren't always grouped together and linked to a title; some headers are out of order, and there are instances where text is incorrectly marked; some interactive elements have an accessibility label but they're not properly linked to it.
• Some platform content does not properly adapt to screen size, resulting in loss of functionality or information (e.g. some video player functions are no longer visible).
• Some input fields are not fully accessible: they do not notify the user of any compilation errors, or are not sufficiently comprehensive in describing the error and its solution; some error messages persist even if the entered data is corrected; some fields suitable for autocomplete do not have this attribute; the mandatory nature of some fields is not always communicated correctly.
• Some textual elements do not present sufficient contrast with the background, making them difficult to read.
• Keyboard navigation may presents issues: some interactive elements does not show any visible outline, border, or highlight when they receive keyboard focus; few interactive elements are not operable via keyboard; some pages presents an illogical tab order.
• The platform may present visual and/or functional consistency issues in some of its content: some interactive elements do not provide an "over" state; some modals lack the closing CTA and do not appear in the center of the screen; etc.
• In card overlays, it is not possible to close the overlay from the keyboard
• The platform presents some gaps in communicating component states and functionality to assistive technologies: in some pages (e.g. "Preventivatore auto, step 2"), error messages are not programmatically announced by assistive technologies; interactive elements may lack accessibility labels or have their role improperly declared; some elements do not expose their state programmatically, including: mandatory fields, disabled buttons, expanded/collapsed areas, checkbox selections, selected options, and pause/play button states.
• The documents contain images without clear alternative text and decorative elements that are mistakenly marked as images.
• Some documents lack appropriate accessibility tags or a defined hierarchy of both text and non-text content.
• In documents, some double-column layouts may not maintain consistent reference headings.
• In documents, some textual elements do not present sufficient contrast with the background, making them difficult to read.
• Keyboard navigation and screen reader reading in documents can be sluggish or inconsistent with the content.
• Documents may contain links that are not graphically distinguished from non-interactive text.
• Documents may lack defined titles and language settings.

This declaration was drawn up on 27/04/2026.

The declaration was drawn up on the basis of an assessment carried out by a third party.

Persons who require assistive technology or special configurations when browsing content may request assistance on accessibility and report any cases of non-compliance to the e-mail address  accessibilita@pec.intesasanpaolo.com.  

 

The following information must be included in the text of the e-mail in addition to the report: 

 

• Website URL 

• Tools used (operating system, browser and any compensatory tools and assistive technologies used) .

 

The reply to any questions or reports will be made within 30 days from receipt. Any reports outside the scope of accessibility cannot be handled. In that case, we suggest you reach out to the company directly using the contact information on their website. 

 

Personal data will be processed according to the Privacy Policy.

In the event of an unsatisfactory or missing reply to the notification or request within thirty days, the person concerned may submit a report using the method indicated on AgID's institutional website. 

Website publication date: 27/04/2026

Have usability tests been carried out? no 

CMS used for the website: Liferay DXP, Adobe Experience Manager

Number of employees with disabilities in the structure: 4 

Number of workstations for employees with disabilities: 0